Welcome to our FAQ page! We’ve gathered a list of common questions to help you make an informed decision. If you have any other questions, feel free to contact us!

General Questions

Q) What makes you different from other photographers?
A) With 17 years of experience, we’ve seen it all. We understand that a wedding day can be stressful, so we strive to be laid-back and calm to put you at ease. Our photojournalistic style allows us to capture your special moments as they happen, while we also capture other important shots such as bridal parties, family portraits, and detail shots.

Q) Have you worked at our venue before?
A) With over 300 weddings photographed in Houston since 2006, there’s a good chance we’ve been to your venue. If we haven’t, we’ll arrive early to scout locations and become familiar with the venue.

Q) Do you have liability insurance?
A) Yes, we have liability insurance, which is required at most wedding venues.

Q) Do you provide videography services?
A) No, we specialize in photography and don’t want to get distracted with other duties. However, we can recommend some great videographers who are easy to work with.

Q) How do you ensure that our images won’t be lost?
A) We backup images onto multiple hard drives and offsite onto a cloud server.

Q) Do we have the rights to our digital prints?
A) Yes, you have the right to reprint images for personal use.

Wedding & Engagement Session Questions

Q) Can our family members take photos during the wedding and reception?
A) Yes, they’re more than welcome to take photos as long as they don’t obstruct us.

Q) Will we be charged for downtime between events on our wedding day?
A) Yes, we have to charge for the time in between events. We use that time to take photos, set up for the next event, travel to the second location, and etc.

Q) What if our reception runs later than expected?
A) We understand that things don’t always go as planned. We’ll ask you at the end of your contracted time whether you’d like us to stay longer. If you’d like us to stay, we’ll charge the rates specified in your contract, rounded to the closest 15-minute increment.

Q) Can we schedule our engagement session for the weekend?
A) We typically don’t schedule engagement sessions on weekends due to most weddings being on weekends and locations being more crowded.

Post Production Questions

Q) How many photos will we receive from our engagement session and wedding day?
A) We don’t deliver every image. We’ll delete test shots, missed focus shots, duplicate images, shots with bad expressions, etc. You can expect to receive 50-100 images from an engagement session and 60-80 images per hour from a typical wedding day. The number may vary based on the flow of events.

Q) When can we expect to see our photos?
A) Your wedding photos will be ready for online viewing 4-6 weeks after the wedding day. Engagement photos will be ready for viewing 3-4 weeks after the session.

Q) How many photos will be in our wedding album?
A) For a 30-page album, you can expect about 60 photos.

Q) Can we add more photos to our wedding album?
A) Yes, you can add more photos before or after the wedding for an additional fee. Please contact us for detailed pricing.

Q) How long does it take to receive our album?
A) We’ve delivered albums as quickly as 2 months after the wedding. However, the time frame can vary based on the approval of the album design.

Q) Are all images edited for online proofing and delivery?
A) Yes, we edit all images to correct color, brightness, contrast, and other basic factors to ensure the best quality for online proofing and delivery. For albums and prints, we also provide advanced retouching services such as removing unwanted objects, blemishes, and bumps, as well as smoothing out flyaway hairs and utilizing dodging and burning techniques.

Booking & Payment Questions

Q) How do we book your services?
A) You can contact us through our website or email to check our availability and receive more information about our services. Once you decide to book, we will send you a contract to review and sign. A retainer fee is required to secure the date.

Q) What forms of payment do you accept?
A) We accept payments through cash, check, or credit card. Payments can be made online through our website or in person.

Q) When is the final payment due?
A) The final payment is due 30 days before the wedding day. For bookings made less than 30 days before the wedding, the full payment is due at the time of booking.

Q) What is your cancellation policy?
A) If you need to cancel your booking, the retainer fee is non-refundable. If the cancellation is made less than 30 days before the wedding, the full balance is due. If the cancellation is made more than 30 days before the wedding, the balance will not be due, but any payments made are non-refundable.

Q) What if we need to reschedule our wedding date?
A) We will do our best to accommodate a new wedding date, subject to availability. If we are not available for the new date, the cancellation policy will apply.

Q) Can we meet in person before booking?
A) Absolutely! We love to meet with our clients to discuss their vision for the wedding day and answer any questions they may have. We can arrange a meeting at a location convenient for you.

We hope this FAQ page has answered some of your questions. Please feel free to contact us with any additional questions or to book your wedding or engagement session. We look forward to hearing from you!